Carla Ksonzek

OVER 20 YEARS OF AUTOMOTIVE INDUSTRY EXPERIENCE IN CANADA:
DIGITAL LEAD MANAGEMENT, TRAINING IMPLEMENTATION & OPTIMISATION, SALES & SERVICE

CLIENT MANAGEMENT
STRATEGIES

AUTOMOTIVE DIGITAL COMMUNICATIONS OPTIMIZATION: SALES & SERVICE

RESULTS ANALYSIS &
PERFORMANCE MANAGEMENT

Implementation Experience

DIGITAL LEAD MANAGEMENT & BUSINESS DEVELOPMENT PROGRAMS.

We personalize every program to develop your Sales Advisors, Internet Advisors, BDC Sales or Service staff. Kick-off strategy, Implementation, regular coaching for participant, Analysis & result measurement in order for your strategy to evolve.

Duration ?

  • Program Length : 3 to 6 months.

WANT TO CREATE A NEW BDC DEPARTMENT FOR YOUR DEALER OR GROUP?

This program establishes the ideal architecture for your brand and market. Our goal is to build teams that will convert clients through product knowledge, client care skills and impeccable team work with your Sales departement to provide a positive experience from Digital to Showroom

Duration ?

  • Program Length : Custom

KEEP YOUR ACTIVE CUSTOMERS AND PROSPECTS CLOSE TO YOU !

This program is specifically designed for your Sales Consultants and BDC Consultants. It provides a business development framework to increase retention with leasing or financing customers, service department clients and the new referenced clients.

Duration ?

  • Program Length : 3 months.

BETTER COMMUNICATION, GREATER SATISFACTION !

Appointment management training, post-appointment follow ups, CSI and service offerings for existing and potential customers. Written communication and telephone skills are at the center of our program. This team will potentially sell the next vehicle, the quality of their customer interactions must become a priority for the dealer’s durability.

Duration ?

  • Program Length : 3 months.

TOP PERFORMANCE

Customized program aimed at the continuous improvement of the managers, mainly from the sales floor and reporting to the General Manager.

Performance coaching, operational tempo & leadership, improvement of team management, set up check lists for various processes. 

Duration ?

  • Program Lenght : Minimum of 3 months

My sales and leadership experience in the Canadian automotive industry spans over 20 years with time spent in BC, Manitoba, Ontario, Quebec and the Maritimes.

Process mapping, training front lines, keeping Auto teams on tasks and optimizing Digital Marketing, Fixed Operations & key BDC & Sales staff for over 1500 Dealers. 

I’ve implemented optimization programs for large automotive POS such as Costco Canada, Speedy Auto, Canadian Tire and OEM’s such as General Motors, Chrysler and Honda. I have had the privilege of leading high performing automotive supplier teams on both a regional level and a national level. My teams were always my tribe!

In February 2015 I co-founded DealerForward with my partner Niels Ksonzek. At that time, working in the fast changing Automotive Digital Marketing segment was an incredible experience. However, one thing became pretty darn clear…no one was really helping a Dealer’s personnel adapt their approach to non-showroom traffic. Our goal was to improve personnel’ communication skill set to match this new age of transparency , strategic digital connections and today’s customer savvy…

In January 2017 I co-founded Up InMotion Inc. Our highly successful target specific training programs bring process implementation to a new level of simple, enabling Sales & Service Advisors to evolve seamlessly into the digital age of client management.

After 3 years, nearly 100 Dealers and 600 Sales, Service & BDC trainees…I look forward to moving your teams to the next level of performance

Contact ME today for more information.

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DEALERS
TRAINED

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TRAINING
HOURS

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YEARS OF 
INDUSTRY EXPERIENCE

Client Reviews

Bernier Crépeau Chrysler

Nous travaillons actuellement avec Carla pour la formation de nos conseillers aux ventes.
Carla est très professionnelle, elle sait rassembler et motiver toute l’équipe. Ses formations sont adaptées aux toutes dernières tendances en ce qui concerne les bonnes techniques de réponses et de suivis de nos demandes internets. Nous sommes déjà en mesure de constater l’amélioration de nos résultats. Je vous la recommande sans hésitation.

Audi St-Bruno

Wow! Voilà le commentaire de chaque membre de notre équipe ayant assisté à la formation de Carla . Plusieurs d’entre eux ont plusieurs années d’expérience et ont assisté à de multiples formation , ils ont tous dit : « Quel dynamisme, Carla nous apporte son bagage en nous gardant intéressé du début à la fin » !! 

Merci encore !

Paillé Chevrolet # 1 in Canada

La charmante Carla ne fera pas seulement tourner des têtes à son entrée chez vous, elle sera convaincante et professionnelle adoptant une approche personnalisée auprès de chacun des membres de votre équipe qu’elle rencontrera. Dynamique et audacieuse, elle sait comment optimiser les atouts de votre concession. Pour moi, elle est le reflet du dicton qui mentionne : Seul, on va plus vite mais en équipe, on va plus loin. 

Groupe Duval

Carla Ksonzek is for sure one of the most engaged, dynamic, up to date and fun coach we’ve gotten to work with in years. She really helped our teams develop themselves in response to the drastic turn car business as taken in the last few years. She has put in place procedures to make sure that all of our customers/leads gets properly answered and optimises conversion with tight follow ups. I would recommend her to any dealership who is wanting to go the extra mile and wants to “get with the program”

Acura of Moncton

Carla’s training for sales and service was very effective in helping us reach our goals. Working with Carla was very easy, she walked us through all the steps. Because of the positive experience we had at Acura of Moncton with Dealer Forward I was able to recommend Carla and her team to other dealerships. Since working with Carla, they too felt Carla was a great business partner. I have no reservations in recommending Carla to anyone who wants to improve results.

HGregoire

I have rarely met someone that can bridge the two worlds of motivation and effective and practical implementation of new procedures, like you have been able to help me accomplish. Your material and knowledge were practical and achievable. I consider you a great asset to our company and again thank you. We have been able to maintain and even advance all the new knowledge and techniques you brought to our BDC and sales teams. I was very impressed by the retention levels and the motivation our team has shown in the last 2 quarters. The in-depth analysis and qualification we did together before we started the training, at your recommendation, was crucial to the success of the training plan. Thank you for your attention to detail and your 100% commitment to HGREGOIRES success.

Honda Canada

Nous travaillons avec Carla Ksonzek en temps que formatrice et conférencière à travers les dernières années dans le réseau Honda & Acura au Québec, dans les Maritimes et en Ontario. Je recommande fortement leur service de formation qui sont aux fines pointes du marketing numérique canadien d’aujourd’hui et bâti sur des valeurs & processus actualisés et en vertu de l’évolution de l’expérience client durant le contact avec les conseillers.

Ste-Catherines Mazda

I’ve been in the business for 25 years and was impressed by Up InMotion’s commitment to action, execution and accountability. Most training companies offer a one-day event that gets people excited but never changes any long-term behaviors. Your individualized plans made managing and measuring results easy and actually helped to improve morale. The content was engaging, fun and Canadian focused which was important to us.
I’ve experienced a lot of training in my career including most recently the Disney training. We found your content to be more relatable and rooted in action and execution. Your training program was clear and gave us an individualized roadmap for sustainability. The follow up’s help us to stay on track and get continued value from the training.

Groupe Gabriel

We highly recommend Carla Ksonzek as a partner & Lead strategist. With Carla’s Program, you will have clearly the conversion from a lead to an appointment then to a closed sale and your will see your ROI from digital marketing investments absolutely optimized. Her telephone / digital sale training is really amazing and has elevated us to a new level of quality and conversion

Honda Canada

I have rarely met someone that can bridge the two worlds of motivation and effective and practical implementation of new procedures, like you have been able to help me accomplish. Your material and knowledge were practical and achievable. I consider you a great asset to our company and again thank you. We have been able to maintain and even advance all the new knowledge and techniques you brought to our BDC and sales teams. I was very impressed by the retention levels and the motivation our team has shown in the last 2 quarters.
The in-depth analysis and qualification we did together before we started the training, at your recommendation, was crucial to the success of the training plan. Thank you for your attention to detail and your 100% commitment to HGREGOIRES success.

Ste-Catherines Mazda

I’ve been in the business for 25 years and was impressed by Up InMotion’s commitment to action, execution and accountability. Most training companies offer a one-day event that gets people excited but never changes any long-term behaviors. Your individualized plans made managing and measuring results easy and actually helped to improve morale. The content was engaging, fun and Canadian focused which was important to us.
I’ve experienced a lot of training in my career including most recently the Disney training. We found your content to be more relatable and rooted in action and execution. Your training program was clear and gave us an individualized roadmap for sustainability. The follow up’s help us to stay on track and get continued value from the training.

Groupe Gabriel

We highly recommend Carla Ksonzek as a partner & Lead strategist. With Carla’s Program, you will have clearly the conversion from a lead to an appointment then to a closed sale and your will see your ROI from digital marketing investments absolutely optimized. Her telephone / digital sale training is really amazing and has elevated us to a new level of quality and conversion